See below for:
- Our Websites and Domains Policy
- Our General Data Protection Register (GDPR) Policy
1. Websites and Domains Policy
Web sites are purchased in advanced for a minimum of one year.
As content provider, you are responsible for the information on your web site, and for checking that Knowledge Computing have have followed your instruction to your satisfaction. If you find a correction, please contact us.
Knowledge Computing will carry out some "search engine optimisation" (SEO) to help your web site appear in the search engines.This will not be exhaustive. For details see Google's guide to SEO. Knowledge Computing will not "spoof" the search engines, as this can result in a detrimental result ranking.
Web sites must not be used for illegal purposes.
You must provide us with 30 days notice if you do not wish to renew your website. Unfortunately we are unable to refund unused months of your annual contract.
As a domain name registrar (a company that registers domains), Knowledge Computing may acquire a domain on your behalf. You are the legal owner of the domain for the duration of its registration (usually year by year), and can request its transfer to another registrar, or to your own domain account, at any time, at no charge.
For all .uk domains, Knowledge Computing and yourself are bound by Nominet's .uk domain rules. Knowledge Computing is a UK Nominet Channel Partner Registrar, bound by their Registrar Agreement.
You are required to provide accurate contact details for all domains.
We will remind you to renew your website and domain name(s) 30 days before they are due for renewal, in our invoice to you.
If you do not ask us to renew your domain at the end of the registration period, you may lose rights to it. If you cancel, or do not renew a domain at the end of its registration period, you will lose any rights to it, and it will become available for another party to purchase.
A Domain name is provided at no extra charge to any customer who purchases a web site. Additional domains are available at £10 per year.
You may chose to use another registrar to manage your domain, in which case they will be responsible for your domain's renewal and associated charges. Or you can manage your domain yourself.
You can check your domain details, and any other domain using Nominet's Whois tool.
We manage non UK domains in a similar way. If you wish to manage your own .com (or similar) domain it can be transferred to you or your nominated registrar.
Online payments are undertaken by third parties, such as your bank, Paypal and NoChex, and are subject to their terms and conditions, security measures, and dataprotection. See:
- Legal Agreements for PayPal Service
- NoChex Terms & Conditions
Complaints, cancellations, abuse, and refunds
Please contact Knowledge Computing to discuss any complaints, cancellations, abuse, and refunds. You can expect to receive reply within 2 business days, and resolution of your issue within 5 business days. If you are unhappy with our response regarding your .uk domain name, you may use Nominet's Dispute Resolution Service, or you can Complain about us being your Registrar to Nominet. Other disputes may be referred to either Trading Standards via Citizen's Advice.
We may request your contact details in order to process orders and domain registrations.Our server will also note your computer's IP address which it uses for statistical purposes.
Knowledge Computing will never sell you details to a third party.
4. General Data Protection Register (GDPR) Policy
For details of your rights, see "Guide to the General Data Protection Regulation (GDPR)". If you become a client, Knowledge Computing will store on our UK-based computers your contact details. We may use computers in other countries for backup purposes. If you make payments onlines, these are handled by third parties (eg. your bank, Paypal) who have their own GDPR policies.